Terms and Conditions
Members of CouriJam have agreed to use this service by accepting and abiding by the terms and conditions stated below.
You have agreed not to ship items that fall into any of the categories classified as hazardous by CouriJam. Additionally, CouriJam will refrain from shipping items that the customs office of Jamaica has prohibited. If you engage in such practices, you will be held liable, and any fees incurred will need to be paid, depending on the stage the product has reached in the shipping process.
You will be given a shipping and mailing address in the United States where your items should be sent.
You have granted CouriJam permission to send you promotional information and other important messages via email or cell phone.
Signing up for the services of CouriJam Importers & Couriers Limited does not attract a membership fee.
Products must be adequately packaged to withstand air transportation to ensure safe shipment with ordinary care in handling and to prevent injury or damage to any person or property.
CouriJam will provide you with the option to insure items that are fragile and have a value greater than US$100.
CouriJam will not be responsible for items damaged by external bodies, such as the companies from which you purchased online or Jamaican customs. We will only accept liability for products that are damaged or that went missing while in our possession.
You have granted permission to CouriJam to clear your products on your behalf, and you agree to pay any fees charged by customs.
Customers will incur a service charge for goods that undergo customs inspection and charges.
Items that weigh over 75 lbs will incur an additional handling fee.
Starting 5 business days post-notification, uncollected packages will incur a JA$100 daily storage fee. After 1 week, the fee will double to JA$200 daily. Unclaimed items are auctioned after 44 business days or 2 months. No refund will be provided for deposits made on these shipments. Conditions Apply.
All package prices and contents must be inquired about at the office upon receiving. CouriJam is not liable for any irregularities noticed after leaving the office.
If you have requested CouriJam to conduct online purchases on your behalf using our credit card, you will be charged a small service fee for this service.
Our charges are subject to local sales tax or similar tax regimes.
Delivery will be provided to customers upon request, and a delivery fee will be charged.
The Company reserves the right to hold goods for an indefinite period where the customer has an outstanding balance. CouriJam has the right to sell these goods in order to cover any outstanding costs on your account.
Full payments for shipments can be made before they are sent to our pick-up locations or delivered to customers. Otherwise, full payment is required unless prearranged with one of our representatives.
If CouriJam requests additional documents and they are not provided, shipment may be delayed, and a storage fee will be charged after a certain period. Contact a representative for more information.
You accept liability for any sanctions experienced due to submission of fraudulent or invalid invoice
Packages may receive clearance fees depending on the nature of the item/s shipped
Optional Insurance Coverage
Customers have the option to purchase insurance coverage for their package at a rate of 5% of the total order value when submitting a pre-alert. The declared value provided in the pre-alert must be accurate and reflect the true total value of the goods.
The insurance fee is non-refundable. If a customer declines insurance coverage, they acknowledge and agree that Courier Jamaica shall not be held liable for any damages, loss, missing items, or other issues that may occur during shipment.
Customers who elect to add insurance will have the applicable fee reflected on their invoice at the time of processing.
Inspection Fee
A minimum inspection fee of USD $10.00 will be charged for each television inspected for visible damages upon delivery to our Florida warehouse. This fee will be added to your invoice and covers the verification of item condition prior to shipment. Customers may opt out of this inspection by contacting our office. If inspection is not authorized, items may be shipped without condition verification, and the company will not be responsible for any pre-existing damages.
Privacy Policy
We collect your personal information to serve you more effectively. Any information we have within our possession, such as credit card information, purchase history, address, or other personal details, is kept secure and will only be used to enhance our services to individual customers.
If you have any concerns, feel free to contact us, as we are happy to assist you.
At CouriJam, we consider our customers as family, and our main goal is to ensure your information is kept safe and confidential while you are satisfied with our services.