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Privacy Policy

Effective Date: July 19, 2026

Courier Jamaica (CouriJam Importers & Couriers Limited) ("Courier Jamaica", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, our mobile applications for iOS and Android (the "App"), and our freight forwarding and courier services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

Information you provide to us:

  • Account information – first and last name, email address, mobile phone number, street address, city, parish, preferred pickup location, Taxpayer Registration Number (TRN), and password when you create an account.
  • Shipment information – package details, tracking numbers, pre-alerts, invoices, declared values, merchant names, and descriptions of the items you ship.
  • Payment information – payment and billing details needed to process invoices for our services. Card payments are processed by secure third-party payment processors; we do not store full card numbers on our servers.
  • Documents and images – invoices, receipts, or other supporting documents you upload to verify your shipments.
  • Communications – information you provide when you contact customer support, complete forms, or communicate with us by email, phone, or messaging.

Information collected automatically:

  • Usage data – information about how you interact with our website and App, such as pages viewed, features used, and the dates and times of access.
  • Device data – device type, operating system and version, unique device identifiers, IP address, mobile network information, and app version.
  • Cookies and similar technologies – our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand site usage. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and assigned overseas shipping address;
  • Receive, process, track, clear, and deliver your packages;
  • Process payments, generate invoices, and maintain billing records;
  • Clear your goods through the customs office of Jamaica on your behalf;
  • Send you service notifications about your shipments (for example, package received, ready for pickup, or out for delivery) by email, SMS, or push notification;
  • Respond to your questions and provide customer support;
  • Send promotional information and offers, where you have agreed to receive them (you may opt out at any time);
  • Improve, maintain, and secure our Services, and prevent fraud or abuse; and
  • Comply with legal, tax, and regulatory obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:

  • Customs and government authorities – shipment details, invoices, and identification information (including your TRN) are shared with the Jamaica Customs Agency and other authorities as required to clear your goods and comply with the law;
  • Service providers – trusted third parties who perform services on our behalf, such as shipping and logistics partners, payment processors, SMS and email delivery providers, push notification services, and hosting providers. These providers may only use your information to perform services for us;
  • Delivery partners – your name, address, and phone number are shared with couriers where you request delivery of your packages;
  • Legal requirements – where required by law, court order, or governmental request, or to protect the rights, property, or safety of Courier Jamaica, our customers, or others; and
  • Business transfers – in connection with a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy.

4. Mobile App Permissions

Our App may request access to certain features of your device. You can accept or decline these permissions, and you can change them at any time in your device settings:

  • Camera / Photo Library – used only so you can capture or upload invoices, receipts, and supporting documents for your shipments;
  • Push notifications – used to send you updates about your packages and account. You can disable push notifications in your device settings at any time.

The App does not collect your precise location, contacts, or any device data unrelated to the Services.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, resolve disputes, enforce our agreements, and comply with legal, tax, and customs record-keeping requirements. When information is no longer required, we securely delete or anonymize it.

6. Account Deletion and Your Rights

You may:

  • Access and update your personal information at any time through your account profile on the website or in the App;
  • Delete your account directly from within the App (Profile → Delete Account) or by contacting us at support@courierjamaica.com. When your account is deleted, your personal information is removed from active systems, except for records we are required to retain by law (such as customs and tax records);
  • Opt out of marketing communications by using the unsubscribe link in our emails or contacting us; and
  • Request a copy of the personal information we hold about you, or request correction of inaccurate information, by contacting us.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information, including encrypted connections (HTTPS/TLS), access controls, and secure storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links and Services

Our website and App may contain links to third-party websites (for example, online merchants such as Amazon or eBay) whose privacy practices are not governed by this policy. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Transfers

Because we forward freight from the United States to Jamaica, your information may be processed in both countries. We take steps to ensure your information receives an adequate level of protection wherever it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, for material changes, notify you by email or through the App. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: